Privacy Policy

Split Privacy Policy

Last Revised: July 5, 2018

Split Rides, LLC (“Split”) respects Your privacy and is committed to protecting it through its compliance with this Privacy Policy.


Split provides this Privacy Policy to inform You (“You”), the user of the website  (“Site”), the Split mobile application (“Application”), the software underlying the Site and Application (“Software”), any Materials or Documents (as such terms are defined below) issued to You, and the ride sharing service (“Share Service”), whether as a guest or a registered user, of its practices regarding the collection, use and disclosure of Personal Information (defined below) that Split receives from users of Site and/or Application.  Any Site, Application, Software, Materials, Documents or Share Services provided to You in conjunction with the Site or Application will be referred to together as the “Services.”  “Materials” mean the Site, Application, Software and their entire contents, features and functionality, including, without limitation, all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof.  “Documents” or “Documentation” include any proprietary documents provided to You by Split now or hereafter.


This Privacy Policy applies to Personal Information that You provide when You use the Services and that Split and its business partners collect through the Services.  This Privacy Policy does not apply to Personal Information collected offline or on any other websites or applications that You may access through the Services or information provided to and collected by any third party.  Third parties may have their own privacy policies, which Split encourages You to read before providing information to, on or through them.  Split’s business partners, with whom it may share your Personal Information, are:  Stripe; Twillio; Apple; and Google.

Please read this Privacy Policy carefully to understand Split’s policies and practices regarding Personal Information.  If You do not agree with the Split policies and practices, please do not download, register, use or otherwise interact with the Services.

By downloading, registering with or using the Services, You consent to the collection, use and disclosure of Your information as described in this Privacy Policy.

This policy is subject to change from time to time in the sole discretion of Split.  Your continued use of the Services after Split makes a change to the Privacy Policy is deemed to be acceptance of such change.  Thus, please check the Privacy Policy periodically for updates.

  1. Information Collection: The Personally Identifiable Information that Split Collects

In the course of using the Services, You may provide Split with Your personally identifiable information. “Personal Information” refers to information about You that can be used to contact or identify You and information related to Your use of the Services that may be connected with You and identify You (collectively, “Personal Information”). Personal Information that Split collects may include, but is not limited to: Your first and last name, phone number, email address, username and password and device information.  For payment, Stripe may collect: name, phone number email address, home and/or business addresses, including street name and number, city or town and state, and credit card information.

Personal Information will be collected when You fill in forms from or provide information to us, or use the Services.  For example, You will provide information to Split when downloading the Application, registering with Split, subscribing or otherwise using the Software and communicating with Split.  Split may also ask You for information in conjunction with the Services. Additionally, Split will collect information from You when You report a problem with the Services.

  1. Split Automatic Information Collection and Tracking

When You use the Services, the Split servers will automatically record information that Your browser sends.  This information may include, but is not limited to, unique identifiers associated with the computing and/or mobile device, operating system type, Internet Protocol (‘IP’) address, browser type, user session duration, traffic data, location data, search data, transaction data and other communication data.

Like many websites, Split may also use cookies, web beacons or similar technologies to collect information about how our Services are used.  You can instruct Your browser, by changing its options, to stop accepting cookies or to prompt You before accepting a cookie from the websites You visit.  For more information on cookies and how to manage them, see  If You do not accept cookies, however, You may not be able to use all portions of the Services or all functionality of the Services.

The Application may access metadata and other information associated with other files stored on Your mobile device, which may include, without limitation, photographs, audio and video clips, personal contacts and address book information.  When You use the Application, the Split servers, or the servers of Split agents or contractors, will receive and transmit the pages that You send and receive, including the traffic data associated with those pages.

  1. How Split Uses Personal Information

Personal Information is or may be used for the following purposes:

  • Enable You to create an account.
  • Create a profile for You based on information You contribute.
  • Provide and improve the Services.
  • Administer Your use of the Services.
  • Enable You to enjoy and easily use the Services.
  • Fulfill Your requests.
  • Enable Split to better understand Your needs and interests.
  • Personalize Your experience with the Services.
  • Provide or offer Application updates and alterations.
  • Make product and service announcements.
  • Provide You with further information and offers from Split, which may include newsletters, marketing or promotional materials and other information on services and products offered by Split or its advertising partners.
  • Enforce the Split Terms of Use and other user agreements.
  • Engage in research activities.
  • Conduct surveys, questionnaires, contests and other similar promotions, and provide You with results of such activities.
  • Collect, process and/or transmit data for purposes of statistical analysis in an aggregated format.

Split also uses information obtained by technical means (such as the automatic recording performed by the Split servers or the servers of Split agents or contractors or through the use of cookies) for the following purposes:

  • Monitor and analyze use of the Services.
  • Technical administration of the Services.
  • Enhance the functionality and utility of the Services.
  • Generate and derive useful data and information concerning the interests, characteristics and behavior of Split users, and to verify that users of the Services meet the criteria required to process user requests.

Information collected by Split in carrying out the Services may be stored and processed in the United States or in any other country in which we or our affiliates or agents maintain facilities.  By using our Services, You expressly consent to any such transfer of information outside the United States.

Split may use and share non-personally identifiable information with third parties.  Split also may de-identify personally identifiable information (remove information that could be used to identify a person) and share it in aggregated form with third parties, advertisers and business partners to analyze usage, demographics or interests, improve our products or services, improve user experience, or for similar purposes.  Split will not re-identify such data and will ask our contracting parties to agree to keep the data in its de-identified form.

  1. Information Sharing and Disclosure

Split Users:

Split will display Your Personal Information in Your profile page and elsewhere on the Services.

Split recommends that You safeguard Your identity and sensitive information, and encourages You to think carefully about what information You disclose in Your profile

You can review and revise Your profile information at any time

Split may use and disclose Your information, including Personal Information, for any purpose disclosed to You by Split when You provided or otherwise contributed such information to the Services or as otherwise permitted in accordance with this Privacy Policy and the Split Terms of Use.

Split may use and disclose Your information, including Personal Information, pursuant to Your authorization.

Split will use and disclose Your information, including Personal Information, to enforce its rights arising from any contracts entered into between You and Split, including, without limitation, the Terms of Use, Business Associate Agreement and this Privacy Policy.

Affiliates, Subsidiaries, Service Providers, Business Partners and Others:

Split may disclose Your Personal Information to its business partners, subsidiaries, and affiliates

Split may employ third party companies and individuals to facilitate the Services, or any portions of them, to provide the Services on Split’s behalf, to perform related services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features) or to assist in analyzing how the Services are used

These third parties will have access to Your Personal Information only for purposes of performing these tasks on Split’s behalf and will be bound by contractual obligation to keep Personal Information confidential

Compliance with Laws and Law Enforcement:

Split cooperates with government and law enforcement officials and private parties to enforce and comply with applicable law.

Split will disclose information about You to government or law enforcement officials or private parties to the extent that Split has a good faith belief that such disclosure is necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to protect the property and rights of Split or a third party, to protect the safety of the public or any person, or to prevent or stop any activity that Split may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.

Aggregated Data:

Split may disclose aggregated information about its users and information that does not otherwise identify users or user devices without restriction.

Business Transfers:

Split may sell, transfer or otherwise share some or all of its assets, including Your Personal Information, in connection with a merger, acquisition, divestiture, restructuring, reorganization, dissolution or sale of assets or in the event of bankruptcy.



Preventing harm:

Split may share Your Personal Information in any case where Split will reasonably believe that sharing Your information is necessary to prevent imminent physical harm or damage to property

  1. Changing or Deleting Your Account Information

You can review and change Your account profile information at any time by logging into Your account and visiting Your account profile.  You may also contact Split support staff and request a change or deletion by sending an email to Split at [email protected] and detailing Your request.  Please note, Split may not accommodate Your request to the extent that it believes the requested change would violate any law or legal requirement or cause the information to be incorrect.

If You delete information You have provided or contributed to the Services, copies of such information may remain viewable in cached and archived pages.

Certain Personal Information is required to continue providing You the Services.  If You delete or request Split to delete these details, Your access to Split Services may be interrupted.  Additionally, deletion of Personal Information in Your Split profile may make it impossible for Split to contact You when necessary.

Except as required by law, Split will not use or disclose Your Personal Information for any purpose for which You withdraw Your consent.  Regardless of whether You withdraw such consent, You agree that Split may continue to use Your Personal Information previously provided or collected to the extent that such use or disclosure is necessary for Split to comply with its contractual and/or legal obligations and to the extent necessary to enforce any contractual obligations You may have to Split.

  1. Your Choices about Split Collection, Use and Disclosure Practices

Split recognizes the importance of confidentiality and an individual’s authority to make decisions about the privacy of his or her Personal Information.  As such, Split provides its users with choices regarding the collection, use and disclosure of information they contribute to Split, which include:

Tracking Technologies: You can set Your browser to refuse all or some browser cookies, or to alert You when cookies are being sent and You can choose whether to allow the Application to collect information through other tracking technologies by opting out of such functionality; please note, however, if You disable or refuse cookies or block the use of tracking technologies, some Services functionality may be inaccessible to You or fail to function properly.

Device Location Information. You can choose whether to allow the Services to collect and use real-time information about Your device’s location by opting out of such functionality. If You block the use of location information some Services functionality may be inaccessible to You or fail to function properly.

Promotion by Split. If You do not want Split to use Your e-mail address or other contact information to promote its own or third parties’ products or services, You can opt-out of such communications by sending an email to [email protected]

Targeted Advertising by the Company. If You do not want Split to use Your information to deliver advertisements according to the target-audience preferences of Split and third party advertisers, please exclude such information from Your profile.

Disclosure of Your Information for Third-Party Advertising and Marketing. If You do not want Split to share Your Personal Information with unaffiliated or non-agent third parties for advertising and marketing purposes, please exclude such information from Your profile; please note, however, that Split does not control third party collection or use of Your information to serve interest-based advertising.

  1. Security

Split implements commercially reasonable administrative, technical and physical controls to secure Your Personal Information, to minimize the risks of theft, damage or loss of Personal Information, or unauthorized access, use, alteration or disclosure of Personal Information.  Please note, however, that although Split strives to best protect Your Personal Information, the security measures are unable to provide absolute protection. Therefore, Split does not guarantee the absence of, and You cannot reasonably expect that the Services will be immune from, any wrongdoings, malfunctions, abuse, misuse, unlawful interceptions or unauthorized access.

The security of Your Personal Information also depends on You.  For example, Split requires unique user identification and password authentication prior to accessing the Services.  As a user, it is also Your duty to protect the confidentiality of Your user identifier and password.  Split requests that You not share Your user identifier or password with anyone, for any reason.

Any transmission of Your Personal Information by You is made at Your own risk. Split is not responsible for circumvention of any privacy settings or security measures it provides.

  1. Children’s Privacy

The Services are not intended for children under 18 years of age. Split does not knowingly collect personally identifiable information from minors, including children under 13 years of age. If a parent or guardian becomes aware that his or her child has provided Split with personally identifiable information without their consent, he or she should contact Split at [email protected]. If Split becomes aware that it has collected or received personally identifiable information from a minor without verification of parental consent, Split will delete such information from its files and terminate the account.

  1. Links to other Services

The Services may contain links to other websites or applications that are not owned or controlled by Split.  Split is not responsible for the privacy practices of such other websites or applications and encourages You to read the corresponding privacy statements and policies.

  1. Data Retention

Split will retain Your information for as long as Your account is active or as needed to provide You with the services and as required to comply with any legal obligation, to resolve disputes and to enforce Split’s agreements. If You wish to cancel Your account or request that Split no longer use Your information to provide You the services, please contact Split at [email protected].

  1. California (USA) Privacy Rights – Notice to Residents of Compliance

California law requires that Split provide You with a summary of Your privacy rights under the California Online Privacy Protection Act (“California Privacy Act”) and the California Business and Professions Code §§ 17200-17209..

As required by the California Privacy Act, this Privacy Policy identifies the categories of personally identifiable information that Split collects through its Services about individual users who use or visit the Services and the categories of third party persons or entities with whom such personally identifiable information may be shared.

California Civil Code Section 1798.83 permits users of the Services who are residents of California to request certain information regarding the disclosure of personal information by Split to third parties for direct marketing purposes and a description of the categories of personal information shared. To make such a request, please send an-mail to Split at [email protected] and include the phrase “California Privacy Request” in the subject line.  The body of the California Privacy Request should include the domain name of the website You are inquiring about as well as Your personal contact information (e.g., Your name, address and email address).  Split support staff will respond to Your request within thirty (30) days of its receipt of such a request.

  1. Changes to the Privacy Policy

Split may update this Privacy Policy to reflect changes to Split’s privacy practices. Split will notify You of any material changes in this policy by sending You a message to the e-mail address specified in Your account or by posting a notice on the Services, as applicable, prior to the change becoming effective.  Split will not send out or post notifications for non-material changes and encourages You to periodically review the Services and this Privacy Policy for the latest information on Split’s privacy practices.

The date that this Privacy Policy was last revised is identified at the top of the page.  You are responsible for ensuring that we have current and deliverable contact information for You to ensure that we can keep You apprised of material changes to the Privacy Policy.

Continuing to use the Services after such changes take effect indicates Your acceptance of the amended policy.  If You do not agree with any of the amended terms, You must avoid any further use of the Services.

  1. Contacting Split

If You have any questions about this Privacy Policy, please contact Split at [email protected].